Privacy Policy for Socionova

Last Updated: June 30, 2025
Website: shopping.likesimage.com
Contact Email: dicesc88@gmail.com
Business Address:
1776 Lincoln Street, Denver, CO 80202, US

1. Information We Collect

We collect the following data when you use our services:

  • Personal Information: Name, email address, billing/shipping address, phone number.
  • Payment Data: Credit/debit card details (processed via Stripe), transaction history. We never store full card numbers.
  • Technical Information: IP address, browser type, device identifiers (via cookies).

2. How We Use Your Information

Your data is used exclusively for:

  • Processing template purchases and delivering digital downloads
  • Generating transaction records and invoices
  • Responding to customer support requests
  • Sending service-related notifications (no marketing spam)

3. Third-Party Sharing

We share data only with:

We never sell or rent your personal data.

4. Refund Policy

Digital Product Refunds:

  • All Excel template sales are final due to immediate digital delivery.
  • Refunds are issued only if:
    a) The file is technically defective (e.g., corruption)
    b) You receive an incorrect template version
  • Refund requests must be submitted within 7 days of purchase to dicesc88@gmail.com with:
    » Order number
    » Proof of defect (screenshot/description)

Approved Refunds:

  • Processed within 5 business days via original payment method.
  • Access to the template will be revoked upon refund completion.

5. Data Security

We implement:

  • SSL encryption on all transactions
  • Stripe’s PCI-DSS Level 1 compliance for payments
  • Regular security audits of our systems

6. Your Rights

You may:

  • Request access to your stored data
  • Ask for data correction/deletion (excluding transaction records)
  • Opt out of non-essential cookies via browser settings

7. Stripe-Specific Disclosures

To comply with Stripe’s requirements:

  • Transaction Data: Shared with Stripe for fraud monitoring and regulatory compliance.
  • Dispute Handling: Stripe may request additional identity verification documents during chargeback investigations.
  • Service Providers: Stripe uses sub-processors like AWS and MongoDB – Full List Here.

8. Contact Us

For privacy concerns, refund requests, or data access:

  • Email: dicesc88@gmail.com (Response within 48 hours)
  • Phone: +1 (281) 406-6195 (9 AM–5 PM MST, weekdays)
  • Mail: Socionova, 1776 Lincoln Street, Denver, CO 80202, US

Policy Updates

We will notify users via email about material changes to this policy. Continued use of our services implies acceptance of revised terms.

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